Returns and Refunds Policy

Effective Date: February 15, 2026

Price Detector operates exclusively as an independent price comparison service. We aggregate and display product offers, prices, and availability from a wide range of third-party retailers across the UK and beyond. Importantly, we do not sell, supply, or deliver any products ourselves, nor do we process payments, handle orders, or fulfil purchases. When you click on a product link or "buy" button on our site and are redirected to a retailer's website to complete your purchase, your contract of sale is formed directly and exclusively with that retailer.

As a result, all matters relating to returns, refunds, exchanges, cancellations, warranties, or any related issues are governed solely by the terms and conditions of the retailer you choose to buy from. Price Detector has no involvement in these transactions and no authority to process, approve, or intervene in any returns or refunds on behalf of retailers.

Compliance with UK Consumer Protection Laws

We are committed to promoting transparency and fair trading practices. All retailers featured on Price Detector are expected to comply fully with applicable UK legislation, including:

• The Consumer Rights Act 2015 (CRA): This is the primary law governing consumer contracts for goods, services, and digital content in the UK. Under the CRA, consumers are entitled to receive goods that are of satisfactory quality, fit for purpose, and as described. If goods are faulty, not as described, or not fit for purpose, consumers have rights to repair, replacement, partial/full refund, or other remedies, depending on the circumstances and timeframe.
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: These regulations (which complement the CRA for distance selling) provide specific protections for online and remote purchases. Key rights include:
  • A 14-day cooling-off period from the day after receipt of goods, during which consumers can cancel the contract without giving a reason and receive a full refund (including standard delivery costs).
  • Clear pre-contract information requirements that retailers must provide about the product, total costs, delivery, and cancellation rights.
  • Additional protections against hidden charges and pre-ticked boxes.

These legal rights apply directly between you (the consumer) and the retailer as the seller. Price Detector encourages all listed retailers to adhere strictly to these laws and to provide clear, accessible returns information on their own websites. However, we cannot guarantee individual retailer compliance, and any statutory rights you have are enforceable against the retailer, not against Price Detector.

Recommendations Before Purchasing

To ensure a smooth shopping experience, we strongly advise all users to:

• Carefully review the specific returns, refunds, and cancellation policy on the retailer's website before completing any purchase.
• Check for details such as return windows (which may exceed the statutory minimum of 14 days), who pays return shipping costs, restocking fees (if any), and procedures for faulty or unwanted items.
• Note that certain products (e.g., personalised items, perishable goods, sealed software/audio/video once opened, or hygiene-sensitive products) may be exempt from the standard cooling-off period under UK law.

Retailers' policies can vary significantly—some offer extended return periods (e.g., 30, 60, or even 100 days), free return shipping, or no-quibble guarantees, while others may have stricter terms provided they meet minimum legal requirements.

How to Handle a Return or Refund

If you need to return an item, request a refund, or raise any issue with your purchase:

1. Contact the retailer directly using the details provided on their website or in your order confirmation email.
2. Refer to their published returns policy for instructions (e.g., returning via post, drop-off points, or in-store).
3. If the issue involves faulty goods or breach of statutory rights, politely reference the relevant UK laws (Consumer Rights Act 2015 or Consumer Contracts Regulations) to support your claim.

Price Detector cannot assist with individual return requests, as we have no access to order details or retailer systems.

Contacting Price Detector

If you have general questions about our price comparison service, website functionality, retailer listings, or suggestions for improvement, please use our contact page. We aim to respond promptly to service-related enquiries.

For any purchase-specific issues (including returns, refunds, delivery problems, or product quality), please contact the retailer directly—they are best placed to resolve these matters.

We regularly review and update our retailer partnerships to prioritise those with strong customer service records and clear policies, but ultimate responsibility lies with the retailer.

Thank you for using Price Detector. We strive to help you find the best deals while promoting informed and confident shopping decisions in line with UK consumer protection standards.